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Analyze call transcripts and generate AI-powered coaching insights for agent improvement.
View detailed performance metrics and weekly reports for individual agents and teams.
Access quality assurance evaluations and detailed scoring for call assessments.
Browse prompt agents, current versions, and deployment status from the external Neon database.
Open standalone manual QA scorecards, including Lead Warmers, Services WhatsApp, and Retentions WhatsApp.
Analyze call transcripts to evaluate how agents handle bond referral questions.
Evaluate Lead Warmer calls using the dedicated QA form and scoring framework.
Standalone scorecards that are not tied to prompts, transcripts, or automatic call lookups.
Evaluate Lead Warmer calls using the dedicated QA form and scoring framework.
Use the standalone Services WhatsApp scorecard with manual scoring and downloadable output.
Use the standalone Retentions WhatsApp scorecard with manual scoring and downloadable output.
Choose a coaching feature to get started
Search and view call transcripts by agent name to analyze performance.
Generate AI-powered weekly coaching summaries for agents and teams.
Run custom AI analysis on agent transcripts for detailed insights.
Choose a reporting feature to get started
Get detailed performance report for a single agent.
View aggregated team performance metrics and comparisons.
See top performing agents and celebrate achievements.
Choose a QA analysis feature to get started
View team-wide QA performance and quality metrics.
Detailed breakdown by QA section criteria and standards.
Specialized retentions quality assurance and analysis.
Customer service quality assurance and analysis.
Claims quality assurance and analysis.