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Analyze call transcripts and generate AI-powered coaching insights for agent improvement.
View detailed performance metrics and weekly reports for individual agents and teams.
Access quality assurance evaluations and detailed scoring for call assessments.
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Search and view call transcripts by agent name to analyze performance.
Generate AI-powered weekly coaching summaries for agents and teams.
Run custom AI analysis on agent transcripts for detailed insights.
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Get detailed performance report for a single agent.
View aggregated team performance metrics and comparisons.
See top performing agents and celebrate achievements.
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Get detailed QA scores and analysis for a specific agent.
View team-wide QA performance and quality metrics.
Detailed breakdown by QA section criteria and standards.
Specialized retentions quality assurance and analysis.
Customer service quality assurance and analysis.
Analyze calls for bond referral compliance and tracking.